Job Purpose

The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery.

Job Responsibilities

Key Outputs & Responsibilities: -

1. Achieve sales targets as set on a monthly basis.
2. Maintain excellent Customer service and care.
3. Achieve 100% collection target for all loans issued.
4. Ensure that Customers are served within the stipulated TAT.
5. Accurate data capture of reports and loan applications in the system.
6. Ensure compliance to all company policies and procedures.
7. Ensure the precise and persuasive promotion of all products.
8. Customer Retention/ Stakeholder Management.

Requirements:

Qualifications & Experience

· Grade 12 School Certificate

· Business Degree or Higher Level Diploma, or any other professional qualification in a related field

· Experience in Sales and Marketing

· Minimum 2 years working experience in microfinance, or banking institution is an added advantage.

Interested Applicants who meet the job requirements should e-mail their CV’s to recruitment@mfz.co.zm. Only shortlisted candidates will be contacted. Ensure to include the position applied for in the subject field. Closing date: Friday, 31st May, 2024