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  2. Micro Finance Zambia
  3. Call Centre Coordinator - (1)

Call Centre Coordinator - (1)

at Micro Finance Zambia as Full-time

  • Location:

    Lusaka , Zambia

  • Deadline:

    November 20, 2023

  • Experience

    2 Years

  • Posted:

    November 15, 2023

Company overview

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Job Purpose

To support the operations of the institution by managing and coordinating all activities related to the call center

Job Responsibilities

  •  Attend to customer queries and ensure first-call resolution at all times
  •   Promote MFZ Zambia product and services
  •   Direct customer concerns and queries to responsible departments.
  •   Lodge customer complaints received through the system in the Customer Complaints Management System
  • Cross-selling and promoting of MFZ products and services
  • Create and maintain record of daily problems and remedial actions taken, using call-center database

Requirements:

  • Customer Service: Exceptional customer service skills with the ability to handle various customer inquiries and concerns.
  • Problem-Solving: Capability to identify issues, troubleshoot problems, and implement effective solutions.
  •  Communication: Clear and effective communication skills to convey information to customers and team members.
  •  Technology Proficiency: Familiarity with call centre software, CRM tools, and other relevant technology.
  •  Time Management: Effective time management skills to prioritize tasks and manage workloads efficiently.
  •  Cross-Functional Collaboration: Ability to collaborate with other departments to gather and share relevant information.

Qualifications & Experience

  •  Grade 12 Certificate
  •   Diploma in Marketing or any business related field.
  •   Degree in the required qualifications will be an added advantage





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